Tech­ni­cal support and service

We keep our prod­ucts in good working order through­out the product’s life­cy­cle

Our cus­tomer ser­vices ensure a long life for your product and guar­an­tee excel­lent per­for­mance over the product’s life­cy­cle. We offer pro­fes­sional support ser­vices that cover every­thing from safe com­mis­sion­ing to annual main­te­nance and spare part ser­vices. You can turn to us if you need support in system design or help in mod­ern­iz­ing your equip­ment.

You will have our decades of expe­ri­ence at your dis­posal. Our world­wide network of qual­i­fied dealers and service part­ners ensures that we can offer reli­able and com­pre­hen­sive support and cus­tomer service any­where around the globe. You can order replace­ments for broken com­po­nents directly from Oilon Webshop or by con­tact­ing our spare part ser­vices team.

For indus­trial and domes­tic heat pumps, we provide digital and IoT ser­vices that support trou­bleshoot­ing and pre­ven­tive main­te­nance. When the need arises, our spe­cial­ists will par­tic­i­pate in main­te­nance projects and take care of large over­hauls, such as replac­ing com­pres­sors. With our spe­cial­ized train­ing and advi­sory ser­vices, we promote com­pe­tence and pro­fes­sional devel­op­ment across the entire sector.

In addi­tion to burner com­mis­sion­ing and main­te­nance ser­vices, our service port­fo­lio includes com­bus­tion system mod­ern­iza­tion. Mod­ern­iza­tion enhances the oper­a­tion of exist­ing burner systems, lowers oper­a­tional expenses, and reduces the system’s impact on the envi­ron­ment. One of our com­bus­tion tech­nol­ogy and mod­ern­iza­tion spe­cial­ists will plan out the required burner system ren­o­va­tion based on your needs. We can renew the entire system or improve its oper­a­tion by upgrad­ing parts of the system. A burner mod­ern­iza­tion project can involve, for example, burners, valve gear, automa­tion equip­ment, and fuel systems.

Con­sumer ser­vices

Con­sumer support is pro­vided pri­mar­ily by Oilon’s com­pe­tent network of dealers and service part­ners. If you have any ques­tions con­cern­ing Oilon Lämpöässä ground source heat pumps or other con­sumer prod­ucts, please contact the dealer who deliv­ered the product or contact a repair service near you. Our part­ners will help you with war­ranty issues, tech­ni­cal prob­lems, and ques­tions relat­ing to ser­vic­ing and upgrades.

Tech­ni­cal support for dealers, service part­ners as well as indus­trial and energy plants

We support dealers, service part­ners as well as indus­trial and energy plants with direct tech­ni­cal support. If you have a tech­ni­cal problem, we are always ready to help you. We will answer any ques­tions you have about war­ranties, main­te­nance, and ser­vic­ing.

Use the Oilon Care service to submit war­ranty forms and update a product’s main­te­nance and ser­vic­ing details.

You can find the contact details for tech­ni­cal support and ser­vic­ing on the Contact us page.

Spare part sales

During com­mis­sion­ing, Oilon equip­ment is adjusted for optimal per­for­mance based on the local con­di­tions. To keep a product effi­cient and in good working order through­out its life, the product and the asso­ci­ated equip­ment must be main­tained. A reg­u­larly main­tained machine is envi­ron­men­tally friendly and eco­nom­i­cal to run.

Our spare part service will support the cus­tomer through­out the product’s life cycle. Our ser­vices include

• spare part rec­om­men­da­tions for all appli­ca­tions,
• cus­tomer contact man­age­ment and quo­ta­tions,
• spare parts for ser­vic­ing and main­te­nance, and
• parts covered by war­ranty.

Addi­tion­ally, our rep­re­sen­ta­tives and dealers around the globe will help address your spare part needs. If you are a con­sumer who has an Oilon product, please contact the dealer who deliv­ered the product.

Email addresses for our spare part sales:

spare@oilon.com
heat­pump.spareparts@oilon.com

Oilon Webshop

Service part­ners and dealers can order spare parts directly from our Webshop. Contact our spare part sales team for the required login details.

Go check out the spe­cials in our Webshop!

War­ranty claims

Issue a war­ranty claim for a defec­tive spare part by com­plet­ing the war­ranty claim form. Heat pumps and burners each have their own form. The war­ranty claim form includes instruc­tions for return­ing the defec­tive spare part. Please com­plete the details in the form care­fully.